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CoreTec Support Center

Installation guides, care instructions, warranty information, and answers to common questions — everything you need in one place.

Installation Guides
Care & Cleaning
Warranty Info
FAQ
Installation

Installation Guides & Specifications

CoreTec uses a floating click-lock installation system. No glue required for most applications.

CoreTec Plus Installation Guide

WPC floating floor over most flat subfloors including concrete, plywood, and existing hard flooring.

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CoreTec Pro (SPC) Installation Guide

Rigid core SPC installation over radiant heat systems and problematic subfloors. Includes transition strip specs.

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Stair Nose & Trim Installation

Step-by-step guide for installing flush stair nose, overlap stair nose, baby threshold, and T-molding pieces.

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Subfloor Preparation Video

How to check for flatness, patch low spots, and prep concrete and wood subfloors before installing CoreTec.

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Radiant Heat Compatibility Guide

Temperature limits, substrate requirements, and performance notes for CoreTec over in-floor heating systems.

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Underlayment Requirements

CoreTec has built-in cork underlayment. This guide clarifies when additional underlayment is needed (and when it isn't).

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Care & Cleaning

Keeping Your CoreTec Floor Looking New

CoreTec floors are low-maintenance by design. Here's what works — and what to avoid.

✓ Do
  • Sweep or vacuum regularly (no beater bar)
  • Damp mop with pH-neutral cleaner
  • Use CoreTec Encore floor cleaner for best results
  • Wipe spills immediately with clean cloth
  • Use furniture pads under heavy pieces
✗ Don't
  • Steam mop — damages vinyl layer
  • Abrasive scrubbers or steel wool
  • Wax, polish, or oil-based cleaners
  • Bleach solutions stronger than 1:10 dilution
  • Rubber-backed mats — can discolor vinyl
Cleaning CoreTec luxury vinyl plank flooring
Warranty

CoreTec Warranty Coverage

All CoreTec floors are backed by one of the strongest warranties in the luxury vinyl category.

Lifetime

Residential Structural

Lifetime coverage against manufacturing defects in the WPC/SPC core under normal residential use.

Lifetime

Waterproof Performance

Lifetime warranty that water will not penetrate the core layer. Subfloor protection guaranteed.

10 Years

Commercial Use

10-year commercial warranty covering wear, structural integrity, and waterproof performance in commercial installations.

Lifetime

Stain & Fade Resistance

Lifetime coverage against staining and fading of the wear layer under normal residential conditions.

Warranty coverage requires installation per CoreTec guidelines. Damage from improper installation, flooding, or misuse is excluded. Full warranty terms →

Frequently Asked Questions

Common Questions About CoreTec

No — all CoreTec floors include a factory-attached cork underlayment. Adding a second layer of underlayment will void the warranty, as it creates too much "give" in the locking system.

WPC (wood-plastic composite) core is slightly softer underfoot and better for residential installs where comfort is a priority. SPC (stone-plastic composite) is a denser, more rigid core suited to commercial environments, high traffic areas, and installations over radiant heat. Both are 100% waterproof.

Yes. CoreTec can float over most existing hard surfaces including ceramic tile, vinyl, and hardwood — as long as the surface is flat (within 3/16" per 10 ft) and structurally sound. Loose tiles, delaminated floors, or cushioned vinyl must be removed first.

CoreTec does not require acclimation in most cases. The dimensional stability of the WPC/SPC core means it resists temperature and humidity changes well. However, for installations in extreme climates (below 55°F or above 85°F room temperature), allow 24 hours for the product to reach room temperature.

Regular dry sweeping or vacuuming (without beater bar) handles daily debris. For wet cleaning, use a damp microfiber mop with CoreTec Encore floor cleaner or a pH-neutral cleaner. Never use a steam mop — the heat can damage the vinyl layer and void the warranty.

Yes. All CoreTec products are GREENGUARD Gold certified, meaning they meet strict standards for low chemical emissions. The wear layer is scratch-resistant against pet claws, and the waterproof core handles accidents without damage to the subfloor. Rubber-backed pet mats should be removed periodically to avoid discoloration.

Still have questions? Our flooring specialists are here.

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